At Roman Shades we have a sincere commitment to offering quality products an exclusive level of service at industry leading competitive prices. All purchases from are backed up by our 100% Satisfaction Guarantee. We guarantee all our products are high-quality and free of production flaws or defects.
Roman Shades will without delay replace or repair any product that is damaged or faulty and arrange for the return of the original merchandise if needed. Also, our products are covered by our Worry Free Fit or Free Policy, so you can take the anxiety out of measuring for your new shades or blinds.
If you're not happy with your order, please contact our friendly customer service team at (800) 863-6109 or [email protected] within 30 days of receipt, and we’ll make every attempt to rectify the problem. If for some reason we are incapable of correcting the problem, we’ll set up a return and grant you an in-store life time credit.
Please study the following conditions about this policy:
- Custom products cannot be taken back for any reason that is as a result of wrong measurements unless otherwise covered by our Worry Free Fit or Free Policy. We advise you go over our measuring guidelines before placing your order.
- Due to variances in monitors and how they depict colors, goods cannot be given back because of dissatisfaction with material, texture or color except if a sample was ordered first and the product arrived utterly different from the sample received.
- Extra-large products more than 90" in width are not returnable except for shipping damage and initial defects.
- Bulk, dealer, and commercial orders are only covered for warranty/damages repair.
- All returns require approval and must be returned in original condition within 30 days of delivery. Once recovered, you’ll get a store credit. Return shipping is the responsibility of the buyer. Processing, transportation, freight and oversized fees are non-refundable.
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